Wifi Problems Smart 2 Mobile Devices help

[gg30340]

Have you checked to see if your phone will hold the wireless connection on another wireless network such as at a friends or family members network?

[RobCharles1981]

Make Changes to what?

[RobCharles1981]

No - I don't have no where else to test sorry.

[gg30340]

I would suggest that you try that before saying there is a problem with your Smarthub given that all your other devices connect without issue.

You may find that a local cafe or pub offers free wifi that you could try connecting to. That at least would either rule out or rule in a problem with your phone. 

[Les-Gibson]

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@RobCharles1981wrote:
Make Changes to what?

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The 5GHz channel as described in message 5.

If you don't have Sky Q then you don't need to change it but if you do have it then it's well worth trying, you can try channels 40,44 or 48 as you please but only from the hubs Advanced Settings

[RobCharles1981]

Can you elabroate please?

[Les-Gibson]

Do you have Sky Q?

I can see from your post in message 8 that your hub is using channel 36 for the 5GHz carrier, Sky Q also uses channel 36 so if you have Sky Q then the 5GHz band is contended and this could be the cause of your problem. Click  here to change it to one of the other channels available from the drop down menu.

You will be prompted to enter the hubs Admin password, this is printed on the label on the back of the hub.

[RobCharles1981]

No I have BT Fiber Broadband.

Now Bizarrely enough the Wi-Fi on that phone has come back on now! :-S

[Keith_Beddoe]

What can happen is that if the wireless channel is very congested, or has other interference on it, then the phone will not be able to authenticate with the home hub.

Changing the wireless channel can help, but if the existing channel becomes less congested, then it possible your phone has now been able to authenticate.

Sometimes even turning off the Wi-Fi on the phone, then turning it on again, can restore the connection.

[RobCharles1981]

Thank you Keith for the input

What Channel shall I change too?