<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
includes email (hotmail), m/s authentictor, BBC apps, google earth, etc not working
Router swapped, engineer checked line , cube engineer, openreach engineer. both could not get mobile phone apps working. Everything worked until20th Sept
wifi speeds 27mb download and 6mb upload.
If i switch wifi off and use mobile data, all apps work fine
Do you have other apps on your phones that do work and connect to the internet?
Are you a BT broadband customer or BT mobile or both?
Have you tried uninstalling one of the problem apps and reinstalling?
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swapped my BT router out with a new BT router sent to me, as BT tec support asked me to do it as possible router fault. .been with BT over 20+ years
BT sent cube engineer (suspect 1st line engineer) then sent openreach engineer. Both these engineers had same issue on their phones when connected to my BT router.
Wondering if there is some port blocking going on.??
Been in IT for 40 years both Hardware and software,
Sound more like a network based issue, like BT Web protect or BT Parental Controls, as these would affect all devices connected to your broadband, even after changing the home hub.
It may be worth checking to see if any of those are active on your account.
It could also be a data integrity issue, where your account is not linked to the correct network profile.
