wifi problems

[shihan]

BT Hub5.  I have a reasonably stable broadband connection. HOwever wifi is constantly failing.  Event log shows multiple client disassociated, client associated, wifi registration failed messages.  These messages completely fill up the entire log for WIFI on the event log.  It has become almost impossible to use ipads as connections get lost every couple of minutes.  I have tried rebooting the router.  Still having the issues.

[countrypaul]

Is this a recent problem, or has it got worse recently?

Where are the problem clients being used in relation to the router, same room, same floor with one wall between, next floor and a couple of walls between  etc?. 

Has anything else been changed in the home such as new microwave, new cordless phones etc?

What sort of home is it, flat, terraced house, semi, detached? Could the neighbours have changed their own equipment?

You might want to try installing a piece of software to look a the WiFi signals, I use one called "WiFi Analyser" it can show for example if other WiFi routers are using the same channel and therefore drowning out yours, so choosing a largely unused channel might help.

[gg30340]

It may be that your iPad depending on its age, has the Private Wifi Addresses turned on in its settings. This can cause your hubs allocation to devices to fill up and cause disconnections. If it is on, turn it off.

See link

Use private Wi-Fi addresses on iPhone, iPad, iPod touch and Apple Watch – Apple Support (UK)

You may have to carry out a factory reset of the Homehub by pressing a pin into the recess button on the rear for about 20 seconds to clear out all the previous connections to the iPad.

[shihan]

Got much worse recently. Ipad mostly used in room next to router (stud wall), no new devices, detached house in the country, nearest neighbours over 100 yards away. We have two wifi extenders , one on the first floor extending signal to other bedrooms, one on the ground floor providing monitoring link to external 15kW battery installation (installed for just over a year).

[shihan]

Private WiFi addresses have been turned off for several weeks. Still getting multiple client disassociated messages. Three pages to limit of log between 1647 and 2100 on WiFi event log.

[NeilO]

Hi @shihan have you tried a refresh of the wifi channel to see if that helps?

1. Open the Hub Manager by going to https://bthomehub.home or 192.168.1.254 in your web browser
2. Click on the Settings tab and enter your password. If this is he first time you've gone to the Hub Manager, your password is the 'Admin password' on your Hub settings card. If you like, you can change the password to something else by selecting the Admin password option
3. Click on the Wireless tab, then click Refresh under the "Smart Wireless" section
4. The Hub will check wireless channels and after a minute or so will have chosen the best one

Neil