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Message 1 of 21

Activating discovery plus

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Can't help but feel this TNT merger thing was not explained to customers properly,

 

I see we now need to be signed on to discovery plus to access TNT content?

 

I cannot for the life of me see where to activate discovery plus. I have read all the threads on it so it is not in the my product place or my home page it's just not there..

 

Help please

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Message 2 of 21

Re: Activating discovery plus

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are you using a pc/laptop  to access MYBT as that is preferred method to activate



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Message 3 of 21

Re: Activating discovery plus

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No please,

Although makes no difference when I switch to "desktop site" on my phone

 

From the other threads does not look like using a laptop/pc was crucial to the activation?

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Message 4 of 21

Re: Activating discovery plus

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I'm not entirely sure what process an old monthly pass is supposed to follow, but have you tried the second option here?
https://www.bt.com/sport/discovery-plus
Worst case scenario, it'll just tell you to use MyBT anyway.
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Message 5 of 21

Re: Activating discovery plus

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Does not work please,

Been trying that all day and just tried it now. It takes me to the discovery plus activate page. I click on activate now, it takes me to my BT sport home page and that is about it

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Message 6 of 21

Re: Activating discovery plus

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Please could someone kindly respond to this please?

 

I cannot activate discovery plus and the BT sport app is closing down soon.

 

Also want to be able to watch the Adesanya fight this weekend

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Message 7 of 21

Re: Activating discovery plus

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You said it takes you to "my BT Sport home page". What is that?

From a PC, log into www.bt.com/mybt (using the same account you log into BT Sport with) and look for an "activate discovery+" tile. If you don't see it there, select "Your products" at the top. Then either the TV or Sport sections in there. One of those screens should show the option to activate discovery+.
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Message 8 of 21

Re: Activating discovery plus

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@Iamzlatan 

This is a customer help customer forum and you post does not go to BT.  everyone here apart from mods is a customer just like you and repliy as and when they decide they can help



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Message 9 of 21

Re: Activating discovery plus

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Tried that still not working please.

 

Might it just be best to cancel?

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Message 10 of 21

Re: Activating discovery plus

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Hi @Iamzlatan

Thanks for posting back!

Sorry for the problems you're having activating discovery+.  The steps posted above should work.  Give my colleagues in the helpdesk a call on 0330 1234 150 and one of our guides will help you further with this.

Feel free to post back and let me know how you get on chatting with them.

Thanks,

Robbie

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