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2,710 Views
Message 9 of 78

BT Sport App Failure Yet Again!

5th UFC event in a row where the playback continually fails on replay mode, it makes you wonder what service you are paying for and whether your money is better spent with ESPN+ or UFC fight pass. 

Can someone please explain the nature of the issue and what improvements are being made to ensure that your customers money is not being wasted?

 

77 REPLIES 77
3,146 Views
Message 1 of 78

Re: UFC 285 not working :/

@DarrenDev  the exact same thing is happening again on UFC 287 which was shown live last night. can you confirm it will be fixed asap?

3,243 Views
Message 2 of 78

UFC 287

  • Same problem as ufc 285.. woke up to watch the event on the app.. it gets a few seconds into play back then shuts down and tells me it isn't available in my region.. so frustrating!! Just isn't available on the set top box.. I don't want to spend an entire day dodging social media because BT can't get their proverbial together!!
3,238 Views
Message 3 of 78

Re: UFC 287

Yep sharing the same issue, its a joke they charge for this. BT are actually forcing people in the UK to search "elsewhere"  Trash app..  trash company.. this is a issue every event.. 😑 

3,118 Views
Message 4 of 78

Re: UFC 285 not working :/

Yep! Exactly the same problem! Yet another day dodging social media so as to not hear the results... ridiculous

3,221 Views
Message 5 of 78

Re: UFC 287

Yep, same here. Repeat of UFC 285! They also completely missed off the chito v sandhagen fight on the app as well. Absolute joke. Only reason I stay with BT is for the UFC. Internet is sh*te and so is the rest of the sports options. Time to look elsewhere 

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3,206 Views
Message 6 of 78

Re: UFC 287

I also rang the customer service department... spoke to a lady from Newcastle who transferred me to the 'appropriate department' which was actually a voicemail that said 'opening hours are Monday to Saturday'... triffic!

3,203 Views
Message 7 of 78

Re: UFC 287

Exactly! Literally the ONLY reason is the ufc.. if they can't get this right then 100MBs with gigaclear seems awfully tempting..

3,190 Views
Message 8 of 78

Re: UFC 287

Im a ex employee of the BT group so that doesnt suprise in anyway i think truely think the companys days are numbered, i will be cancelling my sub as it appears to be cheaper for me to get a VPN and buy ESPN+.  The last 5 events have been **bleep** and digging through the support pages this isnt a new thing. They are just a incompetent company. 

3,155 Views
Message 10 of 78

Re: UFC 287

Yep having the same issue. Tried to play it through the BT Sport App on a PS5, an Xbox and through a Samsung TV and it either doesn't load or crashes after 5 seconds. Everything else on the app is working fine without an issue.  Of course this happens on one of the biggest cards of the year.