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BT Sport screen turns black after 3 seconds using firestick

Hi there,

When I use the BT Sport app on Fire TV Stick (3rd gen), the app itself works fine, but I am only able to watch a programme for about 3 seconds before the screen goes black - but the sound continues playing. I have reinstalled the app - no change. And I have checked the Fire is fully updated - it is.

Does anybody have this same problem, or know how to solve? (I have searched and could not find this solution to this particular issue on another post)

Many thanks in advance to anybody who can help

 

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