Bt Sport monthly pass

[jamesharvey]

I also have had this problem. I want to cancel my BT Sport Montly Pass, but the cancel button is shaded out. If I click it I get the message "Sorry you can't cancel at this time. Please try again later". There's more information telling me that my first payment needs to be processed before I can cancel, but it has been processed - four days ago - and my bank account has been debited.  According to information on the site I should be able to cancel at any time. Help?

[DavidM]

Hi @jamesharvey and welcome to our community.

Thanks for posting about your monthly pass. Sorry you're having problems cancelling it. I can help. Please check your inbox for my message and drop me over a reply with the details.

Cheers

David

[DavidM · Accepted solution]

Thanks for sending over the details @jamesharvey .

That's been cancelled for you now.

All the best

David