Unable to cancel BT Sport

[amaramar]

I'm having similar problems.  Two accounts found. One is active but won't let me cancel online. I called the 0800 number and after a long call was told it would be cancelled and I would receive an email.  Nothing received though and still showing as live. Can you help please?

[NeilO]

Hi, @amaramar Welcome to the community and thanks for posting, I'm sorry to see you're experiencing problems cancelling your BT Sport Monthly pass. I'll send you a private message so you can send over your details to the moderation team as I'm sure we'll be able to help you get that sorted.

Thanks

Neil

[JohnC2 · Accepted solution]

Hi @amaramar, thanks for getting in touch. Just to confirm there is already an order on to stop the monthly pass on the 1st December from when you called in.

Cheers

John