Unable to cancel my BT sport monthly pass

[scottbot]

Hi @NeilO Same problem here, cancel subscription button has been disabled but payment has come out ages ago. Can you please assist in getting this cancelled for me, thank you.

[JohnC2]

Hi @scottbot, welcome to the forum and sorry you're unable to cancel the Sport Monthly pass online.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you get this resolved.

Cheers

John

[DavidM]

Hi @scottbot ,

I can see your email in our queue. Thanks for sending over the details. We deal with cases in turn and will get to you soon.

Cheers

David

[JohnC2 · Accepted solution]

Hi @scottbot, thanks for getting in touch and you've now been opted out of the renewal of the monthly pass. Your subscription will end on 16.03.23. No further payments will be taken and you can keep using the app until this date. 

Cheers

John

[Saxakev]

I have the same problem. I contacted bt last month who said I wouldn't be charged again but I have . Please see my post of 13.3.23. saxakev