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Message 1 of 5

Urgent: BT Monthly Pass won't cancel

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Good Afternoon All,

I am writing this post in relation to the BT Monthly Pass which i am trying to cancel my subscription for.

Everytime i try to cancel the subscription it keeps coming up with a message in red saying: 

"Something has gone wrong

Sorry, the cancellation has not been successful. Please try again later"
 
This message has been coming up for numerous days now. I only have one account with BT. I have rang BT themselves and they don't know what the issue is either.
 
Please help
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Message 2 of 5

Re: Urgent: BT Monthly Pass won't cancel

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Hi @Rio786, welcome to the forum. I'm sorry you're having a problem cancelling the Monthly Pass and couldn't get any help when you called in.

We'll be happy to help you with this. I've sent you a Private Message so you can get in touch with the team.

Cheers

John 

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Message 3 of 5

Re: Urgent: BT Monthly Pass won't cancel

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@JohnC2 i've sent you a message

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Message 4 of 5

Re: Urgent: BT Monthly Pass won't cancel

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Hi @Rio786,

Thank you for taking the time to chat with me today.

Sorry for the error message you've seen on your MyBT profile.  I have went ahead and placed an order for you to stop the BT Sport monthly pass.  You'll have access until 4th November.  I have also sent you a private message confirming what we talked about in full.

I'll go ahead and close this off today, as agreed.

All the best,

Robbie

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Message 5 of 5

Re: Urgent: BT Monthly Pass won't cancel

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My issue has still not been resolved. I have sent you another private message.

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