there's a change to your TNT Sports Pack price

[Kimberlin]

@remecraftsman  I certainly don't deny that speaking to retentions can have a positive outcome. I've only spoken to BT Retentions once and that was enough for me. I got what I wanted, but only after spending almost 20 minutes of my life talking to some script reading CS rep who just kept talking over me for most of the conversation. I have no desire to repeat that hence why I no longer bother to call Retentions. There's nothing petulant about that. The very fact that companies have a retentions department in the first instance proves that they don't offer their customers the very best deals immediately up front, otherwise the very first CS rep you speak to would give you what retentions offer. It's all smoke and mirrors.

[garybs29]

Hey at least BT don't have a winback department for customers who have actually cancelled, tells me all about that company & policies

[Sonofj1]

It's not a scam.  Went through complaints myself and got nowhere.  I've been with BT for decades, the sport was always free to stream even when it moved to Discovery then TNT and HBO.  I signed a new two year deal in January there was no notice of any forthcoming change to things - I wouldn't have re-signed if there had been.  When did this "promotion" begin?  I can't find notice of it in my contracts nor in my bills.  Conned in other words

[Sonofj1]

Got the same email. Complained, got nowhere, as you say, some discount, it's a £15 increase! Been with BT for decades, when did this supposed promotion begin? Why was no notice of a forthcoming change given when I renewed in January? Conned.

[Sonofj1]

I'm with you,mate - when did this supposed promotion begin? Been with BT for decades, renewed in January and no notice given of any forthcoming price change to TNT. Conned. £396 to terminate, wish I could leave.

[DarrenDev]

@Sonofj1 the TNT Sports for free was only supposed to be for customers who weren't in contract - a change (renewal) of contract should have terminated TNT Sports anyway, as those contracts ended many years ago.

[docdunning]

@Sonofj1 

I've looked through all the contractual stuff that I still have, and I can't see any mention that BT Sport / TNT Sports was being supplied at a "promotional" price.  My latest bill shows "Free TNT Sports" but again, there's nothing to indicate that this is liable to change.

So (keeping it polite) I'd say that this hasn't been handled at all well by BT.

But it's now academic for me because it's pushed me out, and I'm switching to another provider.  At least I'm out of contract, so there's no penalty.