Update: the error code is my work IP blacklisted, i've logged in on 4G ok.
Preview of my next bill does not include the discount, that might need fixing.
the original offer I signed up for was 100mb broadband plus NOWTV entertainment for £19.99 for 12 months then £29.99 for the second year.
For example, my first bill from June was
Entertainment discount -£10.00
Netflix upgrade to Standard x 2 months (May and June) £8.00
HD and 4K upgrade £6.00
When I added the VIP package originally (the order that stuck) it went on my bill preview for next month as £66.00 + £29.99 broadband = £95.99 which is what I was expecting.
After todays changes it's showing as £76.00 + £29.99
It's not clear from my billing preview what the start date is I'll be charged for either, but I assume that will show as today when it's all done. (i still can't see the order details at the moment, but all my services are working fine)
All good then I think, you can mark this as solved.
@DarrenDev Thanks very much for all your efforts over the last few days, it's much appreciated.
It's easy to complain when things go wrong, but you've been really helpful and all round excellent getting this sorted for me. Thanks again.
do you know if this has been closed out now?
I still have no discount showing on my TV package, and to top things off, Netflix took a payment of £10.99 off my card in the 1 hour window between the stuck package being cancelled, and the new package being opened by your internal team.
the above might be reflected on my next bill, but I'm not confident.