Things have moved on slightly from the previous issue and now getting the above error which I believe is multicast packets getting lost. I cant see anything further it could be on my lan side so wondering if there is any possibility the issue is external - can anyone advise.
Hi @mvnick welcome to the community and thanks for posting, I'm sorry to see you're experiencing problems with your BT TV service.
Follow these steps to try and fix these IPC623 errors:
Check you have a working broadband connection on another piece of equipment like a laptop or PC. Extra TV channels are delivered using your broadband. If your broadband isn't working please use our broadband troubleshooting wizard