Eurosport (channels 412 & 413) disappeared from EPG, I can only watch using BT TV app

[Hulsepa]

Eurosport (channels 412 & 413) have disappeared from EPG, I can only watch using BT TV app. Software is updated and box has been reset but still cannot watch on TV unless I cast from the BT TV app.

How can this be resolved?

[RobbieMac]

Hi @Hulsepa

Welcome to the BT Community and thank you for your post!

I am sorry for the problems you're having watching Eurosport on BT TV.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[NeilO]

Hi Paul,

Thanks for sending over your details, I'm really sorry the Euro sport channels are not showing in the EPG. I've raised a case with a BT TV specialist team and I hope they will take a look at this for you tomorrow. As soon as I have an update I'll get back in touch.

Thanks

Neil

BT Community Moderator

[Hulsepa · Accepted solution]

Hi Neil,

The channels reappeared on the EPG yesterday so now can be watched.

Regards

Paul

[NeilO]

Hi @Hulsepa That's great I'm glad they're ok and it explains why I couldn't see any issues.

Thanks 
Neil