I've recently recontracted with BT, start date 17.01.22. I've taken standard Netflix for £4 per month as part of my bundle. I can't activate it from the email. It just say's wait 24 hours and has done since Monday! It's not showing on my BT "products", so I can't activate it that way but have been assured I have ordered it. I have tried with Chrome and Edge. Someone please help before I lose my marbles.
Solved! Go to Solution.
Yes. The same message. In desperation I've cancelled my own Netflix and added this to BT as an add on. I've spent quite a few hours on to BT recently so don't want to call them. I'm just going to raise a complaint. Frustrated is not the word !
Hi, I only have one BT ID and that didn't work. I didn't complain but I've just had an online chat with someone who has reset it and I should be able to activate it within the next 4-24 hours. They also credited my account for the inconvenience. Here's hoping 🤞
Unfortunately not. Two more online chats on Sunday. I can't understand how no-one has been able to fix this! I've had to raise a complaint as I can't see how else it will be resolved. I'm running out of time to cancel my contract and go elsewhere. I've been a loyal BT customer for many years and feel very letdown by this. Anyway, no word on my complaint yet, but I'm still hopeful.
Hi @sjwarren, thanks for the update, and sorry that this isn't resolved yet.
I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to see what we can do to move things along for you.