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Message 1 of 7

Netflix

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If I add Netflix to my existing account will my contract renew again for another 24 months?

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Message 2 of 7

Re: Netflix

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Hi @shep103 Welcome back to the community and thanks for posting. If your TV plan doesn't have Netflix included then you can add it as a 30-day monthly-rolling add-on subscription. It won't renew your contract if you do it as an add-on.  

However, if you change your BT TV plan to one of the newer ones with Netflix included as part of the subscription this would start a new contract.

Thanks

Neil

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Message 3 of 7

Re: Netflix

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@shep103 This link has some useful Neflix FAQ's 

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Message 4 of 7

Re: Netflix

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Thanks for your help Neil

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Message 5 of 7

Re: Netflix

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@shep103 No problem, you know where we are if you've any further questions.

Cheers

Neil

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Message 6 of 7

Re: Netflix

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Hi Neil

At the same time as I raised this query I had also contacted another team by telephone with a query about my Netflix account.

Essentially, when BT started to include it as a free option I was already paying Netflix directly. I didn't take up the BT offer as it was in SD (I think) and I wanted to view in HD. The person I spoke to on 0800 800150 was unable to resolve this for me and said he would pass the problem to back office support to sort. I have heard nothing since and am still paying £15.99 direct to Netflix each month. 

Are you able to assist?

Many Thanks 

Steve

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Message 7 of 7

Re: Netflix

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Hi @shep103 and thanks for the post.

I'm sure we can find out what's going on here. Check your inbox for my message and drop me over the details.

Cheers

David

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