New Customer - cant log into NOW Tv on my TV

[Jaynie123]

Hello,  im a newly signed up customer and have recieved my  confirmation of NOW TV ready to use - my email address is the same as an old NOWTV account which is no longer active.  I set my pw via the email link - could seem to log in on my phone (although couldnt see a full menu of programmes to watch) but the membership part did seem to know I was with BT package, however, when trying to log on my existing now TV stick on tv - its saying no active membership ?? Even if I log out and log back in with newest pw - no joy - not a great start - dubious new customer - been with Sky for 30 years and hate change !! 😌😌😌 any advice much appreciated xx

[Kimberlin]

@Jaynie123 

Try this:

https://www.nowtv.com/ie/help/article/reset-now-box-stick

[Jaynie123]

Still the same after spending 15 mins doing that 😩

[Kimberlin]

@Jaynie123 

I suspect you may have already read through the following link, but just in case you haven't:

https://www.bt.com/help/tv/learn-about-tv/channels-and-packages/now-tv-on-bt-tv/managing-your-now-tv...

If you can't resolve the issue through your MyBT account or your NOW TV stick, you will in all likelihood, have to contact the BT Support Team for assistance.

[Jaynie123]

Cant even register for BT online account as saying technical issue - all I can say is thank goodness im still in cooling off period......

[Hunter2660]

Ouch! Never a good idea to use the same email address that you've used for a previous account. I suspect that is the problem as Now are still linking to your old account. 

[Jaynie123]

Well how was i supposed to know that when setting up with BT and they ask for my email address??

[Katie_B · Accepted solution]

Hi @Jaynie123. 

Sorry to hear of your experience since joining. 

Please give us a call and our technical care team will do all they can to get your membership and BT account set up. 

Katie

[Hunter2660]

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@Jaynie123wrote:

Well how was i supposed to know that when setting up with BT and they ask for my email address??

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It's a learning curve. Something to bear in mind for the future though.

[zulu17]

They should have associated the agreed email to your Now account. no need to use a different one. Note that your Now subscription will be that offered by/ordered from BT/EE.

There-are several issues reported due to typos in the address and the migration failing.