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Message 1 of 9

Smart hub 2 Eurosport

Hello since putting the new smart hub 2 on we cant record anything on Euro sport

 

help please

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8 REPLIES 8
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Message 2 of 9

Re: Smart hub 2 Eurosport

Can you watch the channel live?
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Message 3 of 9

Re: Smart hub 2 Eurosport

No we cant watch live or any of the TNT sport channels

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Message 4 of 9

Re: Smart hub 2 Eurosport

What error does it show?
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Message 5 of 9

Re: Smart hub 2 Eurosport

Just get a black screen

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Message 6 of 9

Re: Smart hub 2 Eurosport

Could you please launch the EE TV app on the TV Box and try to watch a trailer for anything. If it fails, what error does it show?
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Message 7 of 9

Re: Smart hub 2 Eurosport

We can watch trailers on the EE tv app with no errors 

gone back to tnt channel and we are getting 

problem with your broadband which is affecting tnt sports etc and IPC6023

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Message 8 of 9

Re: Smart hub 2 Eurosport

Ok great. That's what I was expecting.
Could you please check the following video and verify whether the Full Fibre mode setting is correct on your hub?

https://www.bt.com/help/broadband/getting-set-up/how-to-set-up/bt-smart-hub-2/full-fibre-mode
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Message 9 of 9

Re: Smart hub 2 Eurosport

Was already in the mode, moved some cables about and reset the hub via the hub manager we can watch live on those  channels 🤞 just done some test recording to see if thats fixed it 

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