Smart hub 2 Eurosport

[Diracing]

Hello since putting the new smart hub 2 on we cant record anything on Euro sport

help please

[DarrenDev]

Can you watch the channel live?

[Diracing]

No we cant watch live or any of the TNT sport channels

[DarrenDev]

What error does it show?

[Diracing]

Just get a black screen

[DarrenDev]

Could you please launch the EE TV app on the TV Box and try to watch a trailer for anything. If it fails, what error does it show?

[Diracing]

We can watch trailers on the EE tv app with no errors 

gone back to tnt channel and we are getting 

problem with your broadband which is affecting tnt sports etc and IPC6023

[DarrenDev]

Ok great. That's what I was expecting.
Could you please check the following video and verify whether the Full Fibre mode setting is correct on your hub?

https://www.bt.com/help/broadband/getting-set-up/how-to-set-up/bt-smart-hub-2/full-fibre-mode

[Diracing]

Was already in the mode, moved some cables about and reset the hub via the hub manager we can watch live on those  channels 🤞 just done some test recording to see if thats fixed it