Windows cannot login with BT TV player

[xtreme4l]

Thanks, I'm running Windows 10 Home version 10.0.18363 with a physical keyboard.

The BT TV player version downloaded yesterday was 2.0.0.0

Cheers

[DarrenDev]

Ok, fault found and fix now being tested. We'll release it later today - I'll post here again when deployed.

[DarrenDev]

The fix has now been deployed. The app may cache the old behaviour for a while - if so then you can follow these instructions to force it to load immediately:

-Open File Explorer

-Select the address bar and paste the following "C:\Users\%userprofile%\AppData\Local\Temp\EBWebView" and press enter

-Delete the contents of the folder

-Relaunch the app

[AndrewNorris]

Now I get WM001 error

[DarrenDev]

At what point?
(sorry, I'm not able to check logs to see for myself)

[AndrewNorris]

Ok, so deleted folder and reinstalled a second time and all ok now.

thanks

[xtreme4l]

Thanks Darren, i'm now able to log in successfully but get error WP035 whenever trying to start a program.

I've cleared the cache, rebooted, uninstalled and reinstalled the player and tried using Chrome and Edge as the web browser.

I'm not able to find anything on error code WP035 error on the internet or BT help pages. Could you advise further please?

Thanks,

[DarrenDev]

Hmmm.  You're not the only one @xtreme4l - I can see lots of people currently experiencing this same issue.

I've sent a message to the dev lead to find out what's going on - it looks to me like an error at our end.

[DarrenDev]

Could you please try watching a live channel? I can see all your attempts to watch on-demand content, but it would be good to verify whether your device is able to play live too.

[xtreme4l]

Sure, looks like the same issue, I get the cover / title page come up, then errors with WP035.

Thanks