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Message 21 of 27

Re: btp-15000 error

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Thank you!!!

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Message 22 of 27

Re: btp-15000 error

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That's it now fixed @Ldm1 - are you able to confirm?

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Message 23 of 27

Re: btp-15000 error

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It is so thank you for doing what no BT operative seemed to be able to achieve... but I am so confused about how anyone was able to rectify it with no account details!?!?! If you could message me to enlighten me I would really appreciate it because it feels a bit dystopian 😵💫

Thank you

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Message 24 of 27

Re: btp-15000 error

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Logging into the forum with your BT ID and/or posting from your home broadband connection allows a restricted group of BT/EE employees to identify your account. This speeds up the fault diagnosis and fix process significantly.
I'm glad it's now sorted for you, and sorry that it took so long - unfortunately everything looked correct on the high level system that our call centre agents can see. It's only TV account specialists (of which I used to be one) that know the potential lower level causes of your issue, enabling a faster fix.
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Message 25 of 27

Re: btp-15000 error

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Ahh the home broadband connection, makes sense!

Thanks so much for fixing it, it ends months of kafka-esque phone calls. Really appreciate you taking the time to do this.

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Message 26 of 27

Re: btp-15000 error

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Can Derren help me I have the same issue and help desk can’t help
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Message 27 of 27

Re: btp-15000 error

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@manutd88 I’m afraid not. Darren left BT/EE at the end of October.

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