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Mginns
Aspiring Contributor

on ‎26-06-2023 15h32

1,141 Views
Message 1 of 6

Complaint email

Hi, I have an ongoing complaint about billing and moving a Master Socket. I need to send more information but the “add note” function on the complaint system only allows 1000 characters and my additional is 700 + words. I have tried online with an Agent but they could only advise to send a letter to head office. I need the matter resolving in the next few days. Do BT have an email address I could use? Many thanks Mark

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5 REPLIES 5
Mginns
Aspiring Contributor

on ‎26-06-2023 15h37

1,135 Views
Message 2 of 6

Re: Complaint email

I forgot to mention, not that I’m counting but in the past 2 weeks I have spent 304 minutes on calls to BT and still no nearer a resolution!

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imjolly
Distinguished Sage
Distinguished Sage

on ‎26-06-2023 15h44

1,130 Views
Message 3 of 6

Re: Complaint email

there is no email address

at least it is a free phone number



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Mginns
Aspiring Contributor

on ‎26-06-2023 15h48

1,126 Views
Message 4 of 6

Re: Complaint email

Tried several times for it to be resolved and just going around the proverbial houses. Thought I would add to the complaint by email but that would be too easy.

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RobbieMac
Moderator-Retired

on ‎27-06-2023 9h18

1,078 Views
Message 5 of 6

Re: Complaint email

Hi @Mginns

Thanks for your post and welcome back!

I am sorry for the problems you've had and the difficulty experienced trying to get your complaint resolved.  I appreciate the amount of time you have spent on the phone trying to get this all sorted.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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Mginns
Aspiring Contributor

on ‎27-06-2023 13h26

1,053 Views
Message 6 of 6

Re: Complaint email

Hi Robbiemac, I have sent you a PM, if you could check as I kept getting an HTML error.

Many thanks Mark

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