EE “A new era”

[watttwo]

what happens to your tv contract if you change or do you have to wait

[NickBS]

Hi @jas20001978 

These pages cover a bit more about features and the new hub itself, which is WiFi 6. 

EE Smart Hub With WiFi Controls | Smart Broadband Routers | EE

Full Fibre Broadband | FTTP Broadband | EE

EE Broadband Deals | Home Broadband | EE

[Dean007]

@NickBS  to save blocking a phone line up, is the new 1.6 Gbps services limited to certain areas at the moment? Or can anyone on Full Fibre call up and order it?

[NickBS]

Hey @watttwo,

So tv isn't available with new EE broadband initially, so you'll need to hang fire for now. We’ll be revealing further details to customers and the options available to them closer to launch.

[flipshot]

What happens to customers who already have EE Broadband on the older packages. I just get a "Sorry, looks like a technical error" message and can't see what's available to me. If I go through my account and try and switch plan it just says I am already on the highest speed and doesn't let me do anything.

I wanted to explore how much adding Hybrid Connect would cost me, now its available on EE. Will we also be prevented from signing up to the TV packages when available or is there a plan to migrate our accounts over. It seems strange they are advertising all these new features and then haven't made them available to existing customers or even told you what you need to do it get them.

[BMox81]

And when will the EETV launch be?

[BenJones90]

I probably already know the answer to this one, but will EETV get Sky Sports channels in 4K like Virgin etc have?

[SRB]

@DarrenDev Darren, as mentioned here before, if customers use an older YouView box on BT Broadband it downloads the BT TV version of the YV software, do you know if these boxes or those of former Plusnet/BTTV Subscribers will revert to  original YV software or will they also get the EETV version when it rolls out? 

[NickBS]

Hi @flipshot - you should be able to regrade from legacy EE to new EE.  I would suggest getting in touch with the sales team, if you're having trouble online. 

Not sure on the eligibility of the new TV packages with older EE broadband packages at this stage i'm afraid. Should become clearer closer to launch. 

[DarrenDev]

Sorry, I'm not allowed to provide any information over and above what has already been announced @SRB. Rest assured that no-one will be left without service - you'll continue to get the service you're paying for, as long as you remain connected to the broadband on which you subscribed to it.
Full details will be provided when EE TV is ready to launch.