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Message 1 of 5

No EMAIL or CHAT option to contact BT?

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Why are there no options to contact BT via email or chat?

Is it to make it difficult for customers to have access to readily available logs?

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Message 2 of 5

Re: No EMAIL or CHAT option to contact BT?

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The is no email option but BT do offer a chat option. Click on the section you want to chat about in this link.

https://www.bt.com/help/contact-bt

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Message 3 of 5

Re: No EMAIL or CHAT option to contact BT?

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Can't see any chat options in that link.
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Message 4 of 5

Re: No EMAIL or CHAT option to contact BT?

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@zed1 you need to use the link then select an option and follow it through and you should then see message us option



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Message 5 of 5

Re: No EMAIL or CHAT option to contact BT?

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@imjolly Thanks - it seems to only work with selected browsers.