Private Massage not working

[Martin-D]

Good evening 

Looking for help as I can’t seem to find out how to turn on private messages  As I need to speak to someone through them 

[licquorice]

They are permanently on, just click on the envelope icon at the top of the page.

If you are hoping to contact one of the mods, they don't respond to unsolicited PMs.

[imjolly]

@Martin-D 

Select your profile photo then preference then private messaging and then make sure turned on and then save

[PaddyB]

Hi @Martin-D,

I've checked your profile and your PM are showing as on. Please can you check again to see if they're working?

Thanks,

Paddy

[Keith_Beddoe]

@Martin-D 

Its possible that the person you are trying to contact has private messages turned off. That used to be an option, and may still be the case.

[zulu17]

I believe @Martin-D  is reacting to a message in thread 

https://community.bt.com/t5/Bills-Packages/Xbox-Game-Pass-Ultimate/m-p/2309202#M158487

where mods  were unable to Send a PM to him