email support

[Michael_D]

Hi @djm86 

Welcome to the community.

It is great to hear that you had a fantastic experience with Kelsey yesterday.

I've been able to track her down and I've passed on your thanks and praise to her and her manager.

Michael

[JamieColv]

Absolute long-shot posting on here but massive thanks to Michael who helped me with my email over the past hour or so.  Have a good weekend mate and enjoy the football, absolute legend!

[Alex_H]

Hi @JamieColv,
 

Welcome to the BT Community

Thanks for sharing your message for Michael, it is great to hear he was a big help. I have sent you a private message to get some information to help pass your feedback on.

Alex

[BhfpkiiL1]

Funny we expect so little from customer service at BT that people think it actually deserves a fanfare for individuals just doing what they're supposed to do