email support

[Michael_D]

Hi @djm86 

Welcome to the community.

It is great to hear that you had a fantastic experience with Kelsey yesterday.

I've been able to track her down and I've passed on your thanks and praise to her and her manager.

Michael

[JamieColv]

Absolute long-shot posting on here but massive thanks to Michael who helped me with my email over the past hour or so.  Have a good weekend mate and enjoy the football, absolute legend!

[Alex_H]

Hi @JamieColv,
 

Welcome to the BT Community

Thanks for sharing your message for Michael, it is great to hear he was a big help. I have sent you a private message to get some information to help pass your feedback on.

Alex

[BhfpkiiL1]

Funny we expect so little from customer service at BT that people think it actually deserves a fanfare for individuals just doing what they're supposed to do

[Ronnie44]

I would like to thank one of your customer service agents (hope i have the correct title for him) 

He is Ben that works in the stoke on trent area / office 

I was having some issues regarding my BT install for my elderly parents, in between i had an accident and fractured my spine, Ben went above and beyond to help me as i couldn't visit my parents home 

He was very helpful, polite, understanding, and extremely patient in trying to resolve it  

He is an absolute credit to BT i want him to know how much i appreciated his help.  Please can a manager speak to him directly and thank him on my behalf  

Gail (Account holder, Ronalds daughter)  

[Michael_D]

Hi @Ronnie44 

Thank you for coming to the community.

Firstly I hope you are on the road to recovery.

We're so happy to hear that Ben has been an absolute star in helping with the installation for your parents. I've been able to track him down and I've passed on your thanks and praise to recognise a job well done.

Michael