email support

[Michael_D]

Hi @djm86 

Welcome to the community.

It is great to hear that you had a fantastic experience with Kelsey yesterday.

I've been able to track her down and I've passed on your thanks and praise to her and her manager.

Michael

[JamieColv]

Absolute long-shot posting on here but massive thanks to Michael who helped me with my email over the past hour or so.  Have a good weekend mate and enjoy the football, absolute legend!

[Alex_H]

Hi @JamieColv,
 

Welcome to the BT Community

Thanks for sharing your message for Michael, it is great to hear he was a big help. I have sent you a private message to get some information to help pass your feedback on.

Alex

[BhfpkiiL1]

Funny we expect so little from customer service at BT that people think it actually deserves a fanfare for individuals just doing what they're supposed to do

[Ronnie44]

I would like to thank one of your customer service agents (hope i have the correct title for him) 

He is Ben that works in the stoke on trent area / office 

I was having some issues regarding my BT install for my elderly parents, in between i had an accident and fractured my spine, Ben went above and beyond to help me as i couldn't visit my parents home 

He was very helpful, polite, understanding, and extremely patient in trying to resolve it  

He is an absolute credit to BT i want him to know how much i appreciated his help.  Please can a manager speak to him directly and thank him on my behalf  

Gail (Account holder, Ronalds daughter)  

[Michael_D]

Hi @Ronnie44 

Thank you for coming to the community.

Firstly I hope you are on the road to recovery.

We're so happy to hear that Ben has been an absolute star in helping with the installation for your parents. I've been able to track him down and I've passed on your thanks and praise to recognise a job well done.

Michael

[johnfwright]

I want to recognise the great service I got from a bt guide called Robson. Please contact me and I'll go into more detail.

[Christopher_G]

Hi @johnfwright 

Welcome to the community.

That sounds great 🙂 I've sent you a private message to get some more information from you.

Chris

[GordonGolfer]

I should very much like to commend for special recognition the very high standard of assistance I received from Callum on Tuesday 29 September.

Having recently been on an extended family visit to North Carolina, I started to experience difficulty  in accessing my btinternet.com account, via both on my MacBook and my iPhone, and also occasionally via email.bt.com. On my  return to UK, I called the appropriate helpline number, and was pleasantly surprised to get through within some 10 minutes.  Callum clearly identified himself, listened patiently to the woes of a frustrated 86 year old, and then systematically and courteously set about solving my problem.  This took quite some time in view of the need to check through three separate sources, but Callum continued methodically and painstakingly until he finally succeeded in resolving my difficulty with accessing all three.

Throughout our conversation he remained unceasingly cheerful and upbeat, demonstrating  an excellent telephone manner which I am confident will stand him in very good stead in the future as a real credit to the BT/EE organisation

I hope very much that due official recognition will be taken of Callum's sterling service, all much appreciated and with very grateful thanks.

Gordon Golfer

[Peter_W]

Hey there, @GordonGolfer 

Thanks so much for taking the time to share this lovely feedback about Callum 😊

I'd like to make sure we get this passed on, as it's what we always love to hear and it's important that he gets some well deserved recognition!

I'm going to send you over a private message so we can grab a few more details.

Speak soon, 

Peter