Im unable to enter email address when trying to compose and send an email. I can receive and rep

[BattyMatty]

Exactly the same problem here, using Firefox. I have to type out the full email address for each new email I compose. I hope it gets fixed soon!!

[licquorice]

@BattyMatty  @Oddbodkin  Have you complained to Mozilla as the problem lies with Firefox, not BT.

[Oddbodkin]

I didn't know it was a Firefox issue. Have now completed their fault report.

[Keith19]

Seems to only Firefox .  Use another site like microsoft edge . Gmail 

[licquorice]

@Oddbodkin it has been stated on the thread multiple times that it is a Firefox problem 

[Oddbodkin]

My query was posted as an independent question & without notification, was added to this thread, so please give up on the sarcastic comments.

[jahall123]

When I start adding a contact name it comes ujp with the suggestion. However when I click on the name it puts in the first 4 letters and a X  . error message.  So it does not work.  If I select a contact by clicking on the " to:" it will let me select and it loads correctly.  Any suggestions to get it back working in auto mode.  

Also BT is taking an age to download onto my IPAD.  OK on other devices.

[licquorice]

https://community.bt.com/t5/Webmail/Email-compose-address-not-working/td-p/2452955

[gg30340]

There have been similar reports regarding the email address but it appears that it is a Firefox web browser problem.

Email, compose address not working - BT Community

How are you accessing your BTMail account, is it with an email client/app and if so which one or are you using a web browser and if so which one?

When you say " BT is taking an age to download onto my IPAD"  what part of BT is it BTMail, Your MyBT, the BT Broadband Packages web page etc etc You will need to be more specific.

If it is only happening on your iPad have you tried restarting the iPad?

Have you tried clearing the history and cookies of the web browser that you are using? When you do that make sure that you select the option "Clear All Time" if your browser offers that option.

[jahall123]

Very many thanks for that reply and the link. Mine issues started around the same time, mif January, as those orhers reported. So looks very much like a BT problem. Today my auto address is working fine on Ipad, android phone , google chrom on pc. It does not work on Firefox on my pc. I have previously spoken to BT about a problem with email and they recommended not using Firefox; so they clearly know there is an issue there. I can work around not using Firefox, but a tad inconvenient. Thank you again.