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Message 1 of 23

BT Pro remote

Just received delivery of my new BT Pro box. Very impressed. 

However I can’t get the remote to control the volume on my TV. It does appear to turn the TV off when I press the BT button, anyone know how to reset it or force it to update? 

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Message 2 of 23

Re: BT Pro remote

Hi @terry821 welcome back to the community and thanks for posting.  I'm sorry to see you're having issues with your BT TV Box Pro remote

If you need to re-pair your remote, follow these quick steps: 

  1. Press the Home and 9 buttons at the same time
  2. Hold down the buttons until the LED around the BT icon flashes purple three times

Post back and let me know if that helps.

Thanks

Neil

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Message 3 of 23

Re: BT Pro remote

Yep that doesn’t work either I’m afraid.

 The blue light flashed however it doesn’t seem to pick pair to my tv. tried it several times. 

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Message 4 of 23

Re: BT Pro remote

Hi @terry821 thanks for giving that a go, I'm sorry it didn't work. I've a few more checks to try.

If it won't control the TV, try the following:

  • Connect the TV directly to the TV box using the HDMI cable supplied
  • Make sure the HDMI cable doesn't connect through an audio device (Soundbar/Surround sound) and is not connected through an HDMI switch

Once you've removed any additional equipment, try controlling the TV again. 

Thanks

Neil

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Message 5 of 23

Re: BT Pro remote

Thanks Neil. 

The box is connected directly to the TV via the HDMI provided. 

The pairing now seems to control the TV box volume rather than the TV itself.  Is there a manual option to enter a code for the make/model for the tv? 

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Message 6 of 23

Re: BT Pro remote

Hi @terry821 I'm sorry about that, not all TV's are compatible with the remote. Can I ask what the make and model of the TV is and I'll raise this with our TV experts?

Thanks

Neil

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Message 7 of 23

Re: BT Pro remote

Amazon Fire TV edition – JVC 4K (2019)

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Message 8 of 23

Re: BT Pro remote

It says on-screen that you can not change the volume using the volume keys if you are in 'Surround' audio mode.

---------------------------------------------------------------
Fibre 2 Unlimited using BT Hub 6A with BT TV Box Pro (UHD/HDR).
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Message 9 of 23

Re: BT Pro remote

After a reboot - the volume is now working - and still in 'Surround' mode.

It is controlling the (Panasonic) tv volume - which in turn is controlling the amp.

The stb is connected via the (Yamaha) amp.

---------------------------------------------------------------
Fibre 2 Unlimited using BT Hub 6A with BT TV Box Pro (UHD/HDR).
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Message 10 of 23

Re: BT Pro remote

how do I reboot? Is that a soft reset or just simply turn the back on and off? 

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