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ozsat
Recognised Expert
278 Views
Message 11 of 16

Re: BT Pro remote

The main box was switched off while I was moving some cables.


@terry821wrote:

how do I reboot? Is that a soft reset or just simply turn the back on and off? 


 

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using Superfast Fibre 2 Unlimited with BT TV Box Pro (UHD/HDR).
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terry821
Contributor
249 Views
Message 12 of 16

Re: BT Pro remote

@NeilO Any update Neil from the TV team? 

 

I've tempted to fully re-set the box to see if that works. 

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NeilO
Moderator
Moderator
218 Views
Message 13 of 16

Re: BT Pro remote

Hi @terry821 yes sorry about the delay getting back to you, they've unfortunately advised me that if the repairing method by pressing 9 and the home button hasn't worked it's very likely that your TV isn't supported.

I'm really sorry about that.

Thanks

Neil

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jparnell82
Expert
186 Views
Message 14 of 16

Re: BT Pro remote

I'm intrigued how the Bluetooth remote works. Presumably all communication goes via the box and then sends to TV via HDMI?

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DarrenDev
BT Sport Expert
161 Views
Message 15 of 16

Re: BT Pro remote

Bluetooth is only used to communicate with the BT TV Box Pro. Communication between remote and TV is still via IR as normal.
The big difference with the new remote is that instead of having to enter a code to pair with the TV, the box uses the HDMI connection to ask the TV what it is. It then tells the remote, which configures the buttons accordingly.
ozsat
Recognised Expert
86 Views
Message 16 of 16

Re: BT Pro remote

Is this TVs only or amps too?


@DarrenDevwrote:
Bluetooth is only used to communicate with the BT TV Box Pro. Communication between remote and TV is still via IR as normal.
The big difference with the new remote is that instead of having to enter a code to pair with the TV, the box uses the HDMI connection to ask the TV what it is. It then tells the remote, which configures the buttons accordingly.

 

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using Superfast Fibre 2 Unlimited with BT TV Box Pro (UHD/HDR).
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