BT box pro remote.

[curlywatts]

I have just got a BT pro box, everything works fine including the Bluetooth remote control. I have got a spare remote control (same bt one)so me and my wife can have one each. I can not get the new one to control the TV, ie volume, source, and off and on. I have tried the home and 9 button solution. Any thoughts would be appreciated.

[rbz5416]

Have a look at Bluetooth Remote under Settings. That's where you usually select what device volume the remote controls, but no idea how that would work with two.

[ozsat]

Virgin and Sky boxes will only allow one enabled remote at a time - would not surprise me if BT was the same.

[curlywatts]

Had 2 working with my last but BT box but that wasn’t bluetooth.

[rbz5416]

@ozsat 

I wouldn't expect two to work either, but the OP seems to imply that it's only control of the TV that's not working.

@curlywatts?

[curlywatts]

That's correct, I have both working on the box but only one will control the TV.

[ozsat]

Is the set-top-box remote setting set to 'tv' or 'set top box' ?

[curlywatts]

Hi, TV.

[ozsat]

New software to find your remote - https://support.youview.com/youview-box/software-updates/bt-software-update-4-0-220-0-5-252/