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Message 1 of 16

Bt entertainment missing channels

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  • Signed up for new bt entertainment deal with netflix and now tv. The two apps working great but the 12 sky channels are missing from the tv guide, hence unable to record.
  • Bt appear to know about this problem but still ongoing!
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Message 2 of 16

Re: Bt entertainment missing channels

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Hi @Zubi welcome back to the community, I'm sorry the Now channels are not showing in your TV guide.

Can you try a reset of your BT TV box post back and let me know if that helps?

Thanks

Neil

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Message 3 of 16

Re: Bt entertainment missing channels

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I have done a full reset to no avail 

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Message 4 of 16

Re: Bt entertainment missing channels

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Thanks for trying that @Zubi I'm sorry it didn't help.

We'll need to take a look at your subscription, I'll send you a private message in a moment so you can send over your details to the moderation team.

Thanks

Neil

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Message 5 of 16

Re: Bt entertainment missing channels

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Try a Youview software Youview update via the settings tab 

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Message 6 of 16

Re: Bt entertainment missing channels

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The only software update is via the tv box setting which I have tried.

On the channel tuning list 13 subscription channel are listed.

On the tv guide, blue button categories only shows amc.

I already bought a bt box pro, so not using the box supplied by bt could this be the problem?

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Message 7 of 16

Re: Bt entertainment missing channels

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You mention

"On the tv guide, blue button categories only shows amc."

If you scroll along the categories to EXTRA are there any channels other than Box Office channels listed.

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Message 8 of 16

Re: Bt entertainment missing channels

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Extras shows BT sport channels only

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Message 9 of 16

Re: Bt entertainment missing channels

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Try a auto rescan of channels on the BT box. That sometimes is needed to show the Now channels on the EPG.

Darren

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Message 10 of 16

Re: Bt entertainment missing channels

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Bt box pro has a simple retune channels, no auto suggestion

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