My BT box pro was working fine until about a week ago.
Now, I can't view any channels at all. I keep getting the IPC6023 error message.
I have reset my router twice and factory reset the box but it's still not working.
My broadband speed is fine and my BT sport channels still work if I watch via the Discovery plus app.
Can a moderator please help me escalate this issue.
Solved! Go to Solution.
Thanks for your help. It is connected via WiFi.
I have BT broadband with a smart hub 2 router and a WiFi extender disk. The WiFi signal is good and broadband speed is good.
BT Sport plays fine through the Discovery plus app but I can't get any channels on my BT box.
Thanks again for your help