Had new Bt pro box installed recently and set to IP mode however I have to reset it every other day. It keeps saying internet connection issue but I still have Wi-Fi through the house. Rebooting router has no effect only rebooting Probox works.
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I’m not using power line adapters it’s happened again the error code is IPC6002 check connection between box and router.
connection is fine though
Thanks but that was of first things I tried. Also switch ports on router but no change
Thanks for confirmin that @MKC101 . This sounds like we ned to get our specialists to take a look.
I've sent you a private message so drop me over the details and we'll take it from there.
Just a quick update for the benefit of the community. I can see the engineer confirmed the box was faulty and replaced it for you which solved the problem. Post again if you have any other problems.
All the best