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13-02-2026
2h42
Hi! I rang the BT freephone number up on my landline for the no-income home essentials package, part-fibre broadband. I was accepted and ask for my landline to be included, this was on the 12/02/2...
Show results in replies (5)
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...ention that it is for the Home Essentials Plan when you do speak to them again, that will make sure t...
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Thanks for the reply. yes, the email did show the £16, but it was the 3rd email that was incorrect ...
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Thank you. I have been with BT for many years, paying about £119 every three months for a call pack...
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...p paying much more than necessary. It's up to the DWP to tell you about home essentials
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...onfirmation you received show £16 and state BT Home Essentials, No income plan , so that’s no income at all f...
19-05-2026
18h17
I help a lady on UC and PIP. As she can't manage complicated things I look after and pay for Home Essentials to give her a landline and broadband. I just received an email saying that the current b...
10-01-2026
0h12
Do fpr over a year i have been ob the wrong package and when i sogned up to this service i wasnt given sny choice of what package i should be taking. How do i go about sprting rhis as im on another ...
26-07-2025
22h22
...o up £3 yet I was under the impression this package is excluded from price rises . Also on the website today july 2025 it states Important information A The monthly price of the Home Essentials...
08-05-2026
18h55
I'm on the Home Essentials package at £15 per month I got an email back in Jan telling me it was going up to £18, then another mail in Feb saying the prices would remain frozen. I logged o...
10-06-2026
19h39
I’m assisting my son, who is autistic, in applying for the BT Home Essentials broadband service with a speed of 36 Mbps. I’m checking if this can be done online, but it seems you have to be a BT c...
13-12-2024
15h08
I have home essentials, it says you can not phone premium numbers, or International numbers, I did phone a premium number and a message cut in saying this is not in your contract and could not get t...
04-01-2025
17h22
Good evening Could someone tell me if BT still does the BT Home Essentials package for £15 please.
20-08-2025
16h38
...nnual check with the DWP and it came back that she was no longer entitled to the Home Essentials Plan as explained in the emaill she got: We've checked your eligibility for your Home Essentials package a...
Show results in replies (3)
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...nresolved regarding your mother's Home Essentials tariff. I have sent you a private message to get more i...
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...he complaint had trouble getting assistance from the department that deals with the Home Essentials p...
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Hi @Robbie1964 Thanks for coming back to the community. To help with your mother's ...
02-04-2025
13h22
Hey all, not sure if I'm posting in the correct board or not. I'm currently on the no income BT Home Essentials package (£15 35mbps) package with 700 mins. However I was thinking of upgrading to t...
