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10-09-2026
17h01
Last year my Home Essentials increased from £15 to £18, which is a 20% jump. I've just had an email stating it's going up to £21 which is a 16.5% increase. Why these huge percentage increases when n...
Show results in replies (5)
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If you qualify for the No income plan BT Home Essentials , then call and ask to be put in the a...
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Thanks for your response. I'm definitely a Home Essentials customer! I signed up 2 years ago i...
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https://www.bt.com/help/terms-and-conditions/bt-home-essentials-terms-and-conditions-07082026 S...
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BT Home Essentials doesn’t (shouldn’t) have the annual increase other products have , and those p...
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Although there are BT Moderators , the most often given reply is they have no cu...
13-02-2026
2h42
Hi! I rang the BT freephone number up on my landline for the no-income home essentials package, part-fibre broadband. I was accepted and ask for my landline to be included, this was on the 12/02/2...
Show results in replies (5)
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...ention that it is for the Home Essentials Plan when you do speak to them again, that will make sure t...
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...ent didn't match what was discussed on the phone. I asked for the no-income plan, as this is true at t...
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...p paying much more than necessary. It's up to the DWP to tell you about home essentials
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Thank you. I have been with BT for many years, paying about £119 every three months for a call pack...
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...onfirmation you received show £16 and state BT Home Essentials, No income plan , so that’s no income at all f...
19-05-2026
18h17
I help a lady on UC and PIP. As she can't manage complicated things I look after and pay for Home Essentials to give her a landline and broadband. I just received an email saying that the current b...
10-06-2026
19h39
I’m assisting my son, who is autistic, in applying for the BT Home Essentials broadband service with a speed of 36 Mbps. I’m checking if this can be done online, but it seems you have to be a BT c...
08-05-2026
18h55
I'm on the Home Essentials package at £15 per month I got an email back in Jan telling me it was going up to £18, then another mail in Feb saying the prices would remain frozen. I logged o...
10-01-2026
0h12
Do fpr over a year i have been ob the wrong package and when i sogned up to this service i wasnt given sny choice of what package i should be taking. How do i go about sprting rhis as im on another ...
26-07-2025
22h22
...o up £3 yet I was under the impression this package is excluded from price rises . Also on the website today july 2025 it states Important information A The monthly price of the Home Essentials...
13-12-2024
15h08
I have home essentials, it says you can not phone premium numbers, or International numbers, I did phone a premium number and a message cut in saying this is not in your contract and could not get t...
04-01-2025
17h22
Good evening Could someone tell me if BT still does the BT Home Essentials package for £15 please.
27-08-2026
18h35
Hi, I'm currently on an EE broadband contract. My mum receives Universal Credit, so I wanted to change it to her name and to over to a social tariff (BT Home Essentials / EE Basics) to lower the m...
