Router identification

[caledonia]

Router is dead (no lights or anything and was making a funny noise then died)

Anyway BT sent out another which looks used and different to the one i had

this is one i had (no fibre here)

 and this is one they sent

 have they sent a used older version 

been with bt for over 20 years and i am out of contract but still paying (could that be reason)

can someone help me identify what model is newer 

[gg30340]

See link

https://www.bt.com/help/broadband/learn-about-broadband/different-types-of-bt-hub

[caledonia]

So the one they sent does not appear on that list

[gg30340]

Have you looked at the label on the rear?

[garybs29]

Am i seeing this right, both look tne same just the different badge (newer in second image) so a like for like replacement which you appear to be quesioning?

[imjolly]

does the new hub work with correct connections.  have you changed the hub wifi to show same SSID and wifi password as old hub so devices connect right away? 

[iniltous]

The replacement they sent is newer , it has the later corporate ‘BT’ branding , but apart from that both the one you had and the one they sent are effectively the same , assuming it restores your service , it’s a perfectly acceptable replacement.

[gg30340]

@caledonia 

Just so that you are aware, you are not out of contract, you are out of a Fixed Term Contract but you are in a 30 day contract. If you had no contract you would not have BT Broadband.

As you may be aware the BT Hubs are BT's property which must be returned to BT should you leave BT Broadband.  BT do use refurbished/recycled BT Hubs as well as older stock. That does not make it any less able to work in the same way as your faulty BT Hub did when it was working.  

[andydenyer]

@caledonia

As already pointed out, you have been sent a newer version of the same model (a Smart Hub 2), as it has the current BT logo. Whereas your older one has the older BT logo. As simple as.

That's not to say you haven't been sent a refurbished, one though, if you think it has already been used before. What makes you think it has, BTW - was it not fully sealed or does it have any evidence of usage (such as a bit dusty or a few scratches etc.)?

[caledonia]

Missing cables and no bag round router and a few scuffs

going to change it tomorrow as got the old one going by squeezing the power port cable a little   into the power port (it blew the first power adapter)

if you have everything connected to internet and 5 users at weekend its a nightmare knowing when to swap over lol