Yes, that is exactly where I have reached☹️
I’m struggling to understand why we appear to be the only two customers affected. Unless, of course, all new BT customers n not Activate the Cloud but don’t care!
Hopefully it will get resolved early next week
Thanks for getting back to us.
@PaddyB will be in the office later this afternoon. I will speak with him about this. To give you both an idea of what's happening, your BT Cloud service was stuck in a pending state which basically meant that it didn't fully activate. We were able to update that part ourselves which is why you can now both see the manage area. However, our developers must not have received the instruction to activate your BT Cloud service at their end. We will contact them to see if they can update their end for us. With it being the weekend, it can take them a few working days to come back to us. We will update you both individually as they get back to us.