BT TV Box Pro - Connecting via Wi-Fi is not possible

[Jezza4]

I have just received the latest BT software update for my BT TV Box Pro.

This update has wi-fi enabled  the Box which is excellent news.

However I have tried for over an hour to enable the wi-fi without success. There is clearly a flaw in this software and my reasoning for this comment is that I have always had a 100% wireless signal throughout the house provided by the BT Smart Hub 2.

The BT TV Box Pro wireless setup shows 100% signal from the Hub but refuses to connect . I've tried WPS that failed every time too.

I never had a problem with wireless connection.

Has anyone got a solution please? 

Jeremy Heath

[ozsat]

It connects to my Hub6 with no issue  -although I use a different SSID for my 5GHz band - something the Smart Hub 2 is not smart with.

It also only works in 5GHz mode.

[pc001]

Same as the OP, the bt pro box won’t connect via Wi-fi, either WPS or typing in the password....yet another thing that doesn’t work properly....

also using smart hub which I assume is the issue but don’t they actually test this first before releasing...?

[Jezza4]

Thank you both for your replies.

Let us hope BT get their act together and sort this out quickly.

[jparnell82]

I thought I would try my Pro Box with WiFi to and it won't connect to my smart hub 2! Great work BT 🤦‍♂️

[ozsat]

It does seem the SmartHub2 issue that many people have been complaining about and BT have thought of as a non-issue - has now hit their own kit.

[NeilO]

Hi, @Jezza4 @jparnell82 @pc001 I'm really sorry to see you're having problems connecting your BT TV pro box via wifi. I've sent you all a private message so you can get in touch with the moderation team and we'll be happy to help.

You'll find the private message by clicking on the envelope in the top right of the community.

Thanks

Neil

[chrispw1]

I have the same issue

[DanielS]

Hi @chrispw1,

Thanks for your post. I'm sorry to see that you have the same issue.

You can reach us by replying to the private message that I sent you.

Thanks

DanielS

[david1982]

• I tried this afternoon by WPS and Smart hub 2 and apart from some pixilating no real problem. Early days , but picture also seems better.