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Message 31 of 36

Re: BT TV Box Pro - Connecting via Wi-Fi is not possible

sent you a pm as you requested with the details, still waiting for a response...

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1,724 Views
Message 32 of 36

Re: BT TV Box Pro - Connecting via Wi-Fi is not possible

Hi @pc001, sorry that you've not been contacted back yet about this. I'll chase this up with the team and you should be contacted within the next 24hrs.

Cheers

John 

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Message 33 of 36

Re: BT TV Box Pro - Connecting via Wi-Fi is not possible

I’m also experiencing the same problem. Could someone from BT please get in touch 

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1,610 Views
Message 34 of 36

Re: BT TV Box Pro - Connecting via Wi-Fi is not possible

Hi @Absey sorry about that, are you getting any error messages and have you followed these steps to set it up?

Thanks

Neil

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Message 35 of 36

Re: BT TV Box Pro - Connecting via Wi-Fi is not possible

Thank you yes I have. I did get it connected eventually, see how it goes for a few weeks.
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Message 36 of 36

Re: BT TV Box Pro - Connecting via Wi-Fi is not possible

Hi NeilO,
I have recently got a new BT TV Pro box and I am unable to connect this to my router via wireless, I have tried the WPS button on the router and this just flashes blue and doesn't do anything and also I have tried to connect using a manual scan and when I type in my password this doesn't work either. are you able to advise.

Thanks
Simon
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