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pc001
Aspiring Contributor

on ‎08-02-2022 16h09

1,810 Views
Message 31 of 36

Re: BT TV Box Pro - Connecting via Wi-Fi is not possible

sent you a pm as you requested with the details, still waiting for a response...

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JohnC2
Moderator-Retired

on ‎08-02-2022 16h17

1,801 Views
Message 32 of 36

Re: BT TV Box Pro - Connecting via Wi-Fi is not possible

Hi @pc001, sorry that you've not been contacted back yet about this. I'll chase this up with the team and you should be contacted within the next 24hrs.

Cheers

John 

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Absey
Beginner

on ‎06-03-2022 14h53

1,702 Views
Message 33 of 36

Re: BT TV Box Pro - Connecting via Wi-Fi is not possible

I’m also experiencing the same problem. Could someone from BT please get in touch 

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NeilO
Moderator-Retired

on ‎06-03-2022 15h11

1,687 Views
Message 34 of 36

Re: BT TV Box Pro - Connecting via Wi-Fi is not possible

Hi @Absey sorry about that, are you getting any error messages and have you followed these steps to set it up?

Thanks

Neil

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joncool78
Aspiring Contributor

on ‎06-03-2022 17h24

1,672 Views
Message 35 of 36

Re: BT TV Box Pro - Connecting via Wi-Fi is not possible

Thank you yes I have. I did get it connected eventually, see how it goes for a few weeks.
Si1983
Beginner

on ‎08-11-2022 11h06

1,351 Views
Message 36 of 36

Re: BT TV Box Pro - Connecting via Wi-Fi is not possible

Hi NeilO,
I have recently got a new BT TV Pro box and I am unable to connect this to my router via wireless, I have tried the WPS button on the router and this just flashes blue and doesn't do anything and also I have tried to connect using a manual scan and when I type in my password this doesn't work either. are you able to advise.

Thanks
Simon
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