Hi.
I'm experiencing some very weird issues with my new 3 disc setup.
I have tried the following:
Anyone got any suggestions, I work from home to need to reliability which I assumed I would get from BT labelled kit.
Thanks
Mike
Solved! Go to Solution.
Hi, @c000099 I'm sorry to see that you're experiencing problems with your Whole Home wifi set up. I can see you've tried everything to stabilise the system and I'm sorry this hasn't worked and I'd recommend that you get in touch with the helpdesk for specialist support.
Phone: 0808 100 6116 Monday to Friday 9.00am to 5.30pm. Saturday 9.00am to 2.00pm
Email: btconnectedhome@bt.com
Thanks
Neil
You are not alone in having problems with streaming services buffering.
I contacted BT’s telephone support with the same problem but they were unable to help and suggested that I email technical support. They were also unable to help and offered to escalate to their second line support team over two weeks ago but I have heard nothing.
It is particularly frustrating as my setup had been mostly working for the past two years until these recent firmware updates.
Just to add before someone suggests turning guest off 🙂 I do actually need it as I have lodgers 🙂
Many thanks
It would have been a better solution to factory reset after the downgrade was completed, clearing the nvram is always better when firmware changes have been completed, you cleaned it then restored firmware to an earlier version, this is counter productive as it can leave parts behind from previous firmware versions. i recommend you factory reset and set up from fresh.
Ensure your router wifi is turned off when using white BT WH disc's.
Are you still having issues? My Bt whole of home discs which worked perfect for 4 years starting to have issues. Have one in kitchen with ‘excellent connection’ status that has started randomly dropping out in the last week. The two other slaves are having no issues. Very random.
Yes - still lots of issues.
I have 4 disc's in total so not a cheap investment.
One disc simply won't work, starts up, the led stays red and the whole home software can't find the disc when I try and add it. I've reset it and tried all the other tips and tricks to try and fix this issues, so it's going back for a refund.
I removed the third disc because for some unknown reason it causes the entire network to drop out, again applied all the tricks to fix it. Removing it made the remaining two discs more stable.
The second disc is up and running, but doesn't allow any devices to stay connected, some briefly do but get passed on to the main first disc. I have actually stood next to the second disc and still experience this issue,
So I am left with poor wifi in certain parts of the house as a compromise to get some sort of stability, but even then I am rebooting the first hub every other day as devices like Alexa lose their connection even though other devices work fine. Almost as if the connection between the device and the disc become stale.
I've worked in IT for over 20 years so have the experience installing kit into data centres. These discs are incredibly unreliable, the level of detail in the logs is not sufficient to find the root cause.
I have reached out to BT support but found the response quite unhelpful given the significant issues I am having.
I will have one last attempt in the new year, but the amount of effort & time required to get these working is simply not worth it.