Banded line

[dwskittles]

I was told my line would uncap after a few days but it has not done so. Should i wait longer or can i request a dlm reset? The line is noise free via 17070

[licquorice]

A banded line can take weeks for DLM to release, not a few days.

[dwskittles]

just looked at my post i made in 2018 looks like it took about 20 days last time will just wait i guess

[NeilO]

Hi @dwskittles I'm sorry to see you're having problems with your broadband speed. Do you know if your connection disconnected a lot over a short period of time recently?

Thanks

Neil

[dwskittles]

yeah it was probably because i wired a new socket  and changing router.

[NeilO]

@dwskittles Ah, no worries, I'll send you a private message in a moment so you can send over your details to the moderation team. We can put in a request with Openreach to ask for the banding to be lifted.

You'll find the private message by clicking on the envelope in the top right of the community.

Thanks

Neil

[dwskittles · Accepted solution]

line was reset about an hour ago big thank you to the mod team.