Black screen on subscription channels

[Jo77]

Our BT Youview box is not working properly.

All of our subscription channels are showing as a black screen.

Freeview & Apps are working and internet is working.

We’ve rebooted the box, rebooted our internet, retuned the channels, and checked our software is up to date.  

Any ideas on a resolution please?

Thank you 

[JohnC2]

Hi @Jo77, welcome to the forum and sorry that you can't watch your subscription channels.

What model of BT TV box do you have?
What subscription channels/package do you have?
How is your BT TV box connected to the hub?

cheers

John

[Jo77 · Accepted solution]

Thanks for your message.

we ended up having to do a factory reset and just lost our recordings & it fixed the problem.

Jo