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Broadband 600

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When i follow the instructions on the manual to install my broadband extenders the lights aren’t green and the Data light doesn’t turn on. 

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Re: Broadband 600

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Hi @Ethan8 

Welcome to the BT Community and thanks for your post.

I'm sorry to see you're having problems with your BT Extender 600 kit.  Your best bet would be to have a word with our connected helpdesk.  Their details are below:

If your product is within warranty:

By phone: 0808 100 6116

Monday to Friday 9.00am to 5.30pm

Saturday 9.00am to 2.00pm

By email: btconnectedhome@bt.com

If your product is out of warranty, please call the Technical Help and Support Desk on 0800 980 899

Cheers,

Robbie

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