Hi @Ethan8
Welcome to the BT Community and thanks for your post.
I'm sorry to see you're having problems with your BT Extender 600 kit. Your best bet would be to have a word with our connected helpdesk. Their details are below:
If your product is within warranty:
By phone: 0808 100 6116
Monday to Friday 9.00am to 5.30pm
Saturday 9.00am to 2.00pm
By email: btconnectedhome@bt.com
If your product is out of warranty, please call the Technical Help and Support Desk on 0800 980 899
Cheers,
Robbie
