Broadband down

[AWinterbone]

My broadband has been down for 24 hrs and I'm unable to get through on the phone. Can anyone help? 

Thanks 

[pippincp]

Which exchange? There are a lot of problems due to storm damage especially in the following areas over the past 24 hrs.

Cardiff and South Wales

Manchester

North Scotland

[Keith_Beddoe]

Is your landline phone working?

[AWinterbone]

Yes

[Keith_Beddoe]

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@AWinterbone wrote:
Yes

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The provide the information that @pippincp  has requested, and you may be able to get more info.

Did you have a local storm which may have damaged the home hub?

[AWinterbone]

No idea. There's no problems reported for the area. But anyway, I've finally (!) managed to get through to one of the help lines and now have an engineer booked for Monday morning. I posted on here as backup...

[pippincp]

If you enter your phone number HERE it will tell you the exchange and cab number. Let me know and I'll check if the cab has been affected by the storms.

[AWinterbone]

The exchange is SHEFFORD, cabinet 3

[pippincp]

Doesn't appear to be an issue at the cabinet. There's no faults listed for that or any other cab in Shefford exchange area.

[AWinterbone · Accepted solution]

Now back up. According to the engineer, there were multiple faults at the cab due to a lightning strike.