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My broadband has been down for 24 hrs and I'm unable to get through on the phone. Can anyone help?
Thanks
Solved! Go to Solution.
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Re: Broadband down
Which exchange? There are a lot of problems due to storm damage especially in the following areas over the past 24 hrs.
Cardiff and South Wales
Manchester
North Scotland

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Re: Broadband down
Is your landline phone working?
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Re: Broadband down

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Re: Broadband down
@AWinterbone wrote:
Yes
The provide the information that @pippincp has requested, and you may be able to get more info.
Did you have a local storm which may have damaged the home hub?
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Re: Broadband down
No idea. There's no problems reported for the area. But anyway, I've finally (!) managed to get through to one of the help lines and now have an engineer booked for Monday morning. I posted on here as backup...
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Re: Broadband down
If you enter your phone number HERE it will tell you the exchange and cab number. Let me know and I'll check if the cab has been affected by the storms.
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Re: Broadband down
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Re: Broadband down
Doesn't appear to be an issue at the cabinet. There's no faults listed for that or any other cab in Shefford exchange area.
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Now back up. According to the engineer, there were multiple faults at the cab due to a lightning strike.