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Message 1 of 11

Broadband down

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My broadband has been down for 24 hrs and I'm unable to get through on the phone. Can anyone help? 

Thanks 

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Message 2 of 11

Re: Broadband down

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Which exchange? There are a lot of problems due to storm damage especially in the following areas over the past 24 hrs.

 

Cardiff and South Wales

Manchester

North Scotland

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Message 3 of 11

Re: Broadband down

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Is your landline phone working?

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Message 4 of 11

Re: Broadband down

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Yes
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Message 5 of 11

Re: Broadband down

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@AWinterbone wrote:
Yes

The provide the information that @pippincp  has requested, and you may be able to get more info.

Did you have a local storm which may have damaged the home hub?

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Message 6 of 11

Re: Broadband down

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No idea. There's no problems reported for the area. But anyway, I've finally (!) managed to get through to one of the help lines and now have an engineer booked for Monday morning. I posted on here as backup...

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Message 7 of 11

Re: Broadband down

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If you enter your phone number HERE it will tell you the exchange and cab number. Let me know and I'll check if the cab has been affected by the storms.

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Message 8 of 11

Re: Broadband down

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The exchange is SHEFFORD, cabinet 3
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Message 9 of 11

Re: Broadband down

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Doesn't appear to be an issue at the cabinet. There's no faults listed for that or any other cab in Shefford exchange area.

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Message 10 of 11

Re: Broadband down

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Now back up. According to the engineer, there were multiple faults at the cab due to a lightning strike.